Maintenance

We know that a well-maintained home results in quicker rentals, lower turnovers, and in general, happier tenants! We offer our residents a secure portal to submit all maintenance issues, which can be accessed online with a simple click. Our Vendors are trustworthy and very quick to respond. We coordinate and communicate with the tenants, with you, and vendors for our maintenance scenarios. Protecting and maintaining your home and your investment is a top priority for us.

For basic repairs, we do have an in-house maintenance team; they are highly trained and equipped to handle basic services up to what we consider a level 3. We have a small yet growing list of contractors that have met or exceeded our expectations. We have negotiated a very reasonable price for working with them. Our agency charges a 10% fee for any service that is not routine, we called this a SERVICE SURCHARGE. Depending on the age and condition of your home and appliance, we may recommend you to use Home Warranty Programs like BGE Home to control cost.

All properties have a full detailed inspection with images annually. We do drive and frequent the property often. We also advise routine preventive maintenance using BGE home for furnace and water heaters. (Extremely affordable service).

Before any vendor is approved to work on site, they must submit a NEW VENDOR PACKET which includes:

• Vendor Information Letter to set up in our software
• Vendor Agency Letter which outlines our procedures for vendors and expectations
• COI with PropertyWize, as additional insured for all vendors
• COI with Workman’s Comp Insurance if business will not be completed by owner of the business.
• W9 For all tax reporting information

3 EASY WAYS TO GET STARTED

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